HONG KONG, 25 April 2020: Carrier Hong Kong Ltd was awarded a four-year chiller service agreement covering all 52 chillers in 17 buildings of Hong Kong International Airport, the company said through a Press release. The service agreement, which covers Carrier and non-Carrier brand chillers, was awarded based on Carrier’s innovative service capabilities and cost competitiveness, the company claimed. Carrier Hong Kong is responsible for all of the maintenance, staffing, repairs, improvements and refurbishment required to keep all 52 chillers in the facility operational, and offers a connected service model with digital capabilities, including remote monitoring and diagnostics, the company said. Carrier Hong Kong is a unit of Carrier Global Corporation.
“We are honored to be selected by Airport Authority Hong Kong for their service and support requirements,” said Ajay Agrawal, Vice President, Strategy & Services, Carrier. “With world-class and differentiated parts, service and digital capabilities, Carrier Hong Kong was able to create the right solution for the Airport Authority. We have an industry-leading team that is committed to providing unparalleled customer service throughout the product lifecycle.”
According to the release, Carrier Hong Kong first started working with Airport Authority Hong Kong in 1998, when chillers and air-handling units were installed in Terminal 1 of Hong Kong International Airport. In 2016, Carrier Hong Kong won a service agreement again for the same terminal. “We have an excellent understanding of the client and the airport’s requirements,” said Antony Wu, Director, Service & Aftermarket, Carrier Hong Kong. “We’re leveraging this knowledge to offer a specialized operations and maintenance solution that will be digitally enabled to optimize uptime and efficiency.”