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Tasleem launches new range of customer services

Tabreed’s utility-focused end-user metering and billing subsidiary announces expanded services, including additional customer service centres and automated services

| | Dec 16, 2019 | 3:27 pm
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ABU DHABI, 16 December 2019: Tasleem, a utility-focused end-user metering and billing management company, and a fully owned subsidiary of the National Central Cooling Company (Tabreed), has introduced additional services, allowing its customers to effortlessly settle their monthly cooling bills, the company said through a Press release.

According to the release, Tasleem, established in 2015, provides Tabreed’s cooling services end-users with a creative and efficient customer service experience through a wide range of self-service options, including an online portal and mobile app access to bills with multi-payment capabilities.

With the increased market focus on digital services, Tasleem said it continues to expand its digital capabilities, offering  a wide range of self-services to customers. Delivering on this, Tasleem said it has launched a range of online services, including a new auto-pay system allowing users to effortlessly settle monthly cooling bills, and an online ‘move in – move out’ service to provide additional flexibility allowing tenants to apply to this service through Tasleem website, as well as the mobile application, without having to physically visit a kiosk.

Bader Al Lamki, CEO, Tabreed, said: “Our customers’ satisfaction is of extreme importance to the business. To this extent, we have vigorously sought to expand the range of services provided by Tasleem to offer the customers the best digital experience. Improved services, such as the deployment of new customer service centres, the mobile application and the enhanced online portal, contribute to greater customer satisfaction.

“We will continue to expand our portfolio of customer-centric services to provide the best-in-class services across the board, from the provision to energy-efficient and reliable cooling to transparent billing and convenient payment options.”

Commenting on the new services, Lennard Sigrist, General Manager, Tasleem, said: “Tasleem endeavours to provide great customer service experience by providing affordable smart meter solutions allowing consumers to make informed decisions to alter usage and lower electricity bills, resulting in more energy efficiency, and reduce carbon footprint, in addition to a blend of traditional (face-to-face) customer services as well as our online and mobile.”


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