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Empower launches customer service centre

Located at JBR, centre equipped to serve over 11,000 customers, company claims

| | Jul 11, 2012 | 9:33 am
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Located at JBR, centre equipped to serve over 11,000 customers, company claims

Ahmad Bin Shafar, CEO of Empower, inaugurated its advanced flagship Customer Service Centre at Jumeirah Beach Residence (JBR) – the first outside Empower’s headquarters in Dubai Healthcare City. Announcing this, Empower said that the new service centre is located in Rimal 5, Podium 30, and provides day-to-day customer services, such as new customer registrations, bill payments, final bill payment applications and other general queries. The working hours of the new centre are from 7.30am to 3.30pm.

According to Empower, JBR is one of its most significant clients when it comes to number of customers served by the company in projects such as Dubai International Financial Centre, Dubai Healthcare City, Business Bay and City of Arabia.

L-R: Samer Khoudeir, Chief Sales & Marketing Officer; Ramesh Ramadurai,
COO and Ahmad Al Shafar, CEO

Speaking on the occasion, Bin Shafar said: “Empower is entering a new phase of growth. This is supported by a solid infrastructure and well- trained staff and a world-class round-the-clock system that offers a high- quality service. We chose JBR as a destination for our new centre because of its emergence as one of the busiest residential and touristic areas, not only locally, but also regionally. Serving around 500 customers a day, the new centre is well-equipped to provide a reliable and continuous service to customers. The new centre serves Empower’s clientele base in Jumeirah Beach Residence, which accounts for 11,000 customers and it adopts latest international practices in customer servicing, not only in the district cooling industry, but also across all industries.”

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